Terms of ordering
The plain-English terms for ordering from Golden Dragon, 149B Golden Cross Lane, Catshill, Bromsgrove B61 0JZ. Last updated 9 October 2026.
Who you are dealing with
Golden Dragon is a family-run Chinese takeaway at 149B Golden Cross Lane, Catshill, Bromsgrove B61 0JZ. Telephone 01527 395238, email goldendragon@jvdepvrk.com. This website is our own; there is no third-party marketplace in between.
Placing an order
An order is placed when you press confirm and, for card payments, your payment is accepted. We then send you a confirmation and the order appears on our kitchen screen. Prices are as shown on the menu at the time you order and include VAT where it applies. Menu items and prices can change; if something you ordered is unavailable we will call you to offer an alternative or a refund for that item.
We may decline an order — for example if you are outside our delivery area, if the kitchen is at capacity, or if we cannot reach you to confirm details. If we decline an order you have already paid for, you get a full refund.
Collection and delivery times
The times shown when you order are estimates. On a busy evening they can slip, and we will do our best to keep you informed. We deliver within roughly five miles of the shop to the areas shown on the delivery check; a minimum order applies to delivery and is shown before you pay. Please make sure someone is at the address to receive the food. If we cannot deliver because nobody is available, the order is still chargeable.
Paying
You can pay by card online (processed securely by Stripe — we never see your card number) or by cash or card on collection where that option is offered. Card payments are taken when you confirm the order.
Cancelling and refunds
Because food is cooked to order, you can only cancel before we start cooking — ring us straight away and we will cancel if we can. If we have to cancel, or an item is missing, wrong or not up to standard, tell us the same day and we will replace it or refund it. Refunds to cards are made through Stripe and usually appear within five to ten working days.
Allergies
Please read our allergen information and tell us about any allergy or intolerance before you order. All dishes are prepared in one kitchen and we cannot guarantee any dish is free from any allergen.
Dragon Points
Dragon Points are a thank-you from us, not money. They have no cash value, cannot be transferred, and we may change or end the scheme at any time. Points are awarded on completed orders and can be spent as shown on the Rewards section of the menu.
Your details
We use your name, phone number, address and order history to cook, deliver and recognise you next time. How we handle them is set out in our privacy policy.
The legal bit
These terms are governed by the law of England and Wales. Nothing in them affects your rights as a consumer under the Consumer Rights Act 2015. If you have a complaint we cannot resolve, you can contact your local Trading Standards office or Citizens Advice.
See also: allergens · privacy policy · menu.